Q: Is your platform configurable?
A: For the most part, yes. All of our products feature white-label configuration, meaning you add your own brand, colors, and design. Lifetime Engage is almost 100% configurable: challenges, points, rewards, polls, quizzes, push notifications, emails, onboarding steps, and in-app education content are all up to you. Lifetime Service is configurable in terms of its question display types, UI elements, and some of the business logic. Lifetime Acquire’s question text, labels, help text, display types, tooltips, and many UI elements are configurable.
Q: Is Lifetime PCI compliant?
A: Lifetime is structured to integrate with PCI compliant payment processors. Our platform does not touch any credit card, EFT, or other payment data.
Q: How will self-servicing changes be reflected in my policy administration system?
A: We will work with you to determine the best data transfer process. We make use of any available APIs in your systems. In the absence of APIs, we will send the data to you in the appropriate format and with a frequency that makes sense.
Q: Is it omnichannel?
A: Yes, Lifetime Acquire is an omnichannel product that supports agent, call center, and direct-to-consumer implementations.
Q: What is Lifetime Acquire’s competitive advantage?
Q: How secure is Lifetime?
A: All data we handle are encrypted in transit and at rest. Sureify is SOC 2 certified. We invest heavily in data protection and security protocols.
Q: How are security roles and permissions handled?
A: Lifetime features extensive roles and permissions configurability. We assist our clients in setting up appropriate roles and permission schemes within Lifetime. We have also implemented SAML/SSO and OAuth identity provider support for our carriers by interfacing with their identity providers (Ping Identity, NetIQ, IBM, and more).
Q: Are data encrypted?
A: All data on Lifetime are encrypted in transit and at rest, using HIPAA compliant AWS servers. A client’s data are stored in separate databases and are not commingled with other clients’ data.